What to Expect

What to Expect on your Initial consultation

Our goal is to build a partnership between our Doctors, your regular Veterinarian, you and your pet to develop a whole-body treatment plan.  

Before your Initial Consult:

We require that you have your pet’s records forwarded to us from any of their referring veterinarian(s) to include written records, diagnostic imaging (radiographs/ultrasound/MRI/CT/etc), vaccination history, etc. prior to scheduling your first visit with us. All of this information is utilized to create an individualized treatment plan that will best suit you and your pet’s lifestyle and needs.

Once we have scheduled your initial consultation, you will be sent a reminder email with specific questions about your pet, the reason for your visit, as well as our current COVID protocols. The questionnaire includes questions about your pet’s current diet, treats (notate any sensitivities or bring your own treats), medications/supplements, any changes since your appointment was made, etc. Please do not hesitate to add any additional details and any questions you may have. We value having completed information and requests before your appointment so that we can be sure that we can offer you the most thorough visit with us.

Please note that the Initial Consult may be 60-90 minutes, but your pet may not receive treatments at their first visit with us depending on timing, temperament, etc. 

If there are specific requirements from us prior to your appointment such as fasting, urine collection, stool sample collection, etc, we will let you know in advance.

The day of your appointment:

If you have not filled out the paperwork prior to the visit, then please arrive at the clinic 15 minutes prior to your scheduled appointment time to fill out the required paperwork.

Your pet should arrive at their appointment on a leash or a secure carrier to keep your pet and other patients in the hospital safe and unstressed. Please be mindful that we may have another patient in a room receiving treatments or may be nervous of loud noises. We strive to create a stress-less and calm environment for our patients and clients.

The Doctors will thoroughly review your pet’s history and medical records with you and go over any questions you may have prior to starting the physical exam.

Your pet will receive a comprehensive Eastern and Western physical exam, which includes orthopedic and neurologic exams to assess their overall health and existing concerns. *Please note that if your pet is very nervous, frightened, painful or aggressive this may take several examinations to build trust. Some patients may take longer to warm up to us and allow a thorough exam without force. We try to honor the pet’s needs by building a trusting and comfortable relationship with you and your pet that will allow us to achieve our goals in future treatments.

Once the examination is completed, the Doctors will review their findings with you to develop an individualized treatment plan for your pet. This may include physical rehabilitation, acupuncture, chiropractic, laser, nutrition, medications, supplements, etc. Please note that our Doctors may require more diagnostic tests, such as blood work, radiographs, ultrasound, etc and may refer you back to your regular veterinarian or to a specialist for diagnostics such as MRI, CT, endoscopy, etc.

After your appointment:

The Doctors will send you and your regular veterinarian an email with the detailed information of exam findings, as well as a recommended plan, including a schedule for you to review. Please note that many of our treatment plans involve several weekly visits with us in the beginning. We ask that you be patient with our scheduling as we book out several weeks in advance and will do our best to accommodate you. Scheduling multiple appointments at a time once you know the doctor's recommended schedule and not waiting till the week you are hoping to get in, will help us greatly in finding your pet a time slot that will give them the most of their visits with us.

We thank you for entrusting us with your pet's care.


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